We generally accept returns and exchanges within a 30-day window of when the order is received by the customer as shown by the shipment tracking. We reserve the right to inquire as to the reasons for the return and/or exchange and determine if the customer has justified reasons for returning/exchanging their product.
Refunds can only be provided in the original payment method. If a customer no longer has access to that payment method, they will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
Domestic Returns (USA):
Domestic customers will be responsible for their return shipping outside of the 30-day window, unless the product has a manufacturing defect – in which case we will provide a prepaid return label.
To initiate a domestic return/exchange, please click this ==> Return Label Portal
International customers will be responsible for shipping both ways for returns or exchanges outside of the 30-day window, unless the product has a manufacturing defect – in which case we will try to work with you on a return. Please contact our customer service at firstname.lastname@example.org
All returned items are subject to a processing and restocking fee of 15% of the total product cost if deemed appropriate by Bearfoot LLC on a case-by-case basis.
Please allow up to 15 days for your return or exchange to be processed. This does not include manufacturing time for exchanged products.